Frequently Asked Questions

Therapy duration varies for each client. Some reach goals within 3 months, while others continue for years. The decision on duration is ultimately up to the client. 

This also depends. Some clients meet online on a weekly, bi-weekly, or monthly basis. Initially, we ask clients to commit to at least 8 sessions consecutively (1x a week for 8 weeks) in order to fully assess for needs, establish the therapeutic relationship, and provide a foundation of strategies and tools prior to stepping down to bi-weekly. Monthly sessions are usually meant for clients in the therapeutic maintenance phase of services and are the step prior to discharge.

Our rates for Therapy Services are;

• Intake Assessment-$200 for Individuals & $250 for Couples/Families

• Individual (routine session)- $175

• Couples/Family (routine session)-$200

• Additional 30 minutes in session cost- $50 per 30-minute interval (client responsible for this fee)

• Late Cancellation (any cancellation after the 24-hour period prior to a scheduled appointment; unless in cases of unexpected illness or emergencies) - Charged at the full scheduled session rate

• No-Show (missing or not attending a scheduled appointment)- Charged at full scheduled session rate

*If a client doesn't respond or inform the therapist of the reason for the no-show within 24 hours of this missed session, the full fee of the scheduled service will be charged regardless.*

We are in-network with Oxford, Oscar Health, Aetna, United Healthcare, and Cigna/Evernorth. We would be happy to verify your benefits for you through Headway, so you know exactly what your investment will be. 

We require a card on file and all fees, copayments, and co-insurance payments are due at the time of service.

We use Headway for insurance claims and billing management, allowing us to focus on serving you. Headway handles all payment and insurance-related tasks. You can check estimated costs and benefits in your Headway account, and reach out to their team for help with insurance, billing, or account issues. Fees and balances are managed through Headway and our electronic payment system.

• Under the law, healthcare providers need to give clients who don’t have insurance or who are not using their insurance an estimate of the expected charges for medical services, including psychotherapy services. 

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. A Good Faith Estimate will also be discussed as part of the consultation and intake process, should it apply to you.

• If you receive a bill that is at least $400 more than your Good Faith Estimate (that does not include late cancellation or no-show fees charged), you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

• For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call 1-800-985-3059. 

  • As an example estimate, 12 months of services would be around $9,125 for individuals including the price of Intake, or $10,450 for couples/families including the price of Intake. This would be the maximum amount someone would be billed if being seen once a week for 52 weeks, not including extra sessions or skipping any weeks for holidays, breaks, vacations, unplanned events/sickness, etc.

Our therapists believe in private, confidential care tailored to your needs. This can present a challenge when using insurance yet we understand our clients require mental health care, have high health insurance costs, and prefer to use it. During our initial assessment, we will discuss the best plan for your situation. 

There are exceptions, when confidentiality is broken due to client(s) safety risk to themselves or others, current abuse or neglect of a child or vulnerable person, for use of insurance for payment of services, a court order from a judge, and/or for payment collection in the cases of an overdue bill. 

We also disclose limited information for the purpose of consultation with other professionals, which we believe enhances your care. Outside of these exceptions, your written permission is required for us to talk with anyone about you or your care.

• Once the secure contact form is received, we will reach out to the person you have referred. If we have any questions regarding the form, we will reach out to you.

• After the referral, we will no longer be permitted to confirm or deny any involvement this person takes with therapy to maintain their confidentiality.