Frequently Asked Questions
What are the next steps?
Book a consultation call with us by clicking the "Book Now" button with your therapist of choice.
Once a consultation call is completed and we decide we are a good fit, we will set up an initial appointment for an intake diagnostic assessment to initiate therapy (this may last from 60-90 minutes and/or take 1-2 sessions to complete).
After this process, we start to address identified treatment goals and evaluate progress and barriers throughout our work together.
Treatment Discharge or Therapy Closure is also discussed throughout the therapy process to plan the next steps and supportive resources post-therapy.
For further details, please see the "New Client" page.
What happens when I refer someone?
Once the secure contact form is received, we will reach out to the person you have referred. If we have any questions regarding the form, we will reach out to you.
After the referral, we will no longer be permitted to confirm or deny any involvement this person takes with therapy to maintain their confidentiality.
How long does therapy take?
It depends, each case and each client and their experiences are different. Some clients reach their goals within 3 months, while others choose to remain in therapy for years. While a therapist may make a recommendation for continued treatment, it is ultimately the client’s choice as to how long they wish to participate and engage in the therapy work.
How frequent are therapy sessions?
This also depends. Some clients meet on a weekly, bi-weekly, or monthly basis. Initially, we ask clients to commit to at least 8 sessions consecutively (1x a week for 8 weeks) in order to fully assess for needs, establish the therapeutic relationship, and provide a foundation of strategies and tools prior to stepping down to bi-weekly. Monthly sessions are usually meant for clients in the therapeutic maintenance phase of services and are the step prior to discharge.
What are your rates and do you take insurance?
Our rates for Therapy Services are;
Intake Assessment-$200 for Individuals & $250 for Couples/Families
Individual (routine session)- $175
Couples/Family (routine session)-$200
Additional 30 minutes in session cost- $50 per 30-minute interval (client responsible for this fee)
Late Cancellation (any cancellation after the 24-hour period prior to a scheduled appointment; unless in cases of unexpected illness or emergencies) - Charged at the full scheduled session rate
No-Show (missing or not attending a scheduled appointment)- Charged at full scheduled session rate
*If a client doesn't respond or inform the therapist of the reason for no-show within 24 hours of this missed session, the full fee of the scheduled service will be charged regardless.*
Therapists of Kindred Therapy, PLLC are in-network with Blue Cross Blue Shield, Oxford, Oscar Health, Aetna, United Healthcare and Cigna/Evernorth. We would be happy to verify your benefits for you through Headway, so you know exactly what your investment will be. For all other insurance plans, we would be considered an "out-of-network" provider. Those with out-of-network benefits may be able to submit healthcare receipts for reimbursement according to their specific insurance plan, yet this needs to be confirmed with your specific plan.
How are payments/copays/co-insurances collected?
We do require a card on file for services to process payments through our electronic payment system. All fees, copayments, and co-insurance payments are due at the time of service and are usually processed at the beginning of services.
We use Headway to manage our billing and administrative work so that we can focus on our work with you. Headway manages all aspects related to payments and insurance to make things as smooth as possible. The Headway team will reach out to help you set up your account and add your insurance and payment details. You will see your costs per session ahead of time and you can check your benefits anytime within your Headway account. Should any difficulties arise with Headway, you can contact the team directly through their contact form so that they may assist with any issues with insurance, billing, or account questions. Please note that fees are also through Headway and any balances can be settled within and/or between Headway and our electronic payment system.
What is a Good Faith Estimate?
Under the law, healthcare providers need to give clients who don’t have insurance or who are not using their insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask the provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment. A Good Faith Estimate will also be discussed as part of the consultation and intake process, should it apply to you.
If you receive a bill that is at least $400 more than your Good Faith Estimate (that does not include late cancellation or no-show fees charged), you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call 1-800-985-3059.
As an example estimate, services would be around $9,125 for individuals including the price of Intake, or $10,450 for couples/families including the price of Intake. This would be the maximum amount someone would be billed if being seen once a week for 52 weeks, not including extra sessions or skipping any weeks for holidays, breaks, vacations, unplanned events/sickness, etc.
Is my information Private?
Therapists are not permitted to share your information with anyone, except in very limited circumstances. We cannot even confirm or deny whether someone is a client. The exceptions are;
Risk of serious and imminent self-harm
Risk of serious and imminent harm to another
Current abuse or neglect of a child or vulnerable person
Use of insurance for payment of services
A court order from a judge
For payment collection; in the case of an overdue bill
We also disclose limited information for the purpose of consultation with other professionals, which we believe enhances your care. If you would like to use your insurance benefits, your insurance company will require that we disclose a diagnosis and medical necessity for treatment as documented in progress notes. Outside of these exceptions, your written permission is required for us to talk with anyone about you or your care.